Frequently Asked Questions

What are the delivery times?

Orders placed on Casanimo.com are processed and shipped within 48/72 hours.

The delivery time for orders in mainland France is 3 to 14 business days (standard shipping).

IMPORTANT COVID-19 INFORMATION:

You can still order your products on Casanimo.com and we are still able to deliver your orders at no additional cost. Due to high activity, please allow slightly longer delivery times (between 3 and 21 business days)

 

How much does delivery cost?

Delivery is free on all our products (outside mainland France).

How do I track my package?

As soon as your order is shipped, you will receive an email with your order's tracking number, so you can know when your package will be delivered.
You may not find this email in your inbox, so be sure to also check your spam folder.

How do I return a package?

If the item you received is not suitable and you wish to return it, please contact us at contact@casanimo.com or via the contact page, indicating your order number, and we will tell you how to return your purchase. Return costs will be at your expense.

What is the refund period?

Once we have received and checked your package, you will receive a full refund for your item within one week.

Can I modify my order?

Once your order has been paid for and validated, you will no longer be able to modify it.

What payment methods are accepted?

We accept payments via Paypal, Visa, Mastercard, American Express.

Is my payment secure?

Absolutely, we use the 3D Secure system which guarantees a completely secure purchase.

I have other questions, how can I contact you?

If you have not found an answer to your question, you can send us an email at contact@casanimo.com, and our advisors will be happy to answer you Monday to Friday within 24 hours.